Question	Excellent or Very Good Responses
Technical Skills of Physician	94.5%
Rating of Medical Care	93.8%
Personal Manner of Physician	93.8%
Cleanliness of Office	93.7%
Manner in which MD responds to concerns	93.1%
Overall Visit	92.3%
Service from Receptionist during Check-in	92.3%
Technical Skills of Nurse	92.2%
Comfort of Infusion Center	92.0%
Personal Manner of Nurse	91.5%
Check-out Service from Clinical Assistant	91.3%
Check-out Service from Front Desk	91.1%
Technical Skill of Lab	90.3%
Personal Manner of Lab	90.3%

The following are some patient comments from this survey:

“Your staff (nurses, front desk) nicest, most professional people ever.”

“Everyone in this office has the most special way of giving comfort, security and “cheer!” Even a bad day is a good day…Thank you all.”

“I am always impressed with the friendly atmosphere and the punctuality of all personnel at HOA. It is a very positive experience.”

“I’m always called by me name, everyone is very friendly, it’s like being around ‘best friends.’ Thanks everyone.”

“If the world was a nice as you all are, it would be a better place to live in. God Bless you all.”

“Perhaps other patients would also be interested in the background on the quilts that grace the center. They add a colorful and beautiful ‘touch of home’ to the lives of your fragile patients.”

“The electronic records are superb! Dr. Sanchez had all my history right in front of her. It was so thorough.”